Simple Europe UAB, legal entity, duly incorporated in Lithuania under the company number 305959834, having its registered office at Gyneju str. 14-65, Vilnius, Republic of Lithuania, 01109, together with its affiliated companies (hereinafter collectively referred to as “Simple”, “we” and/or “us”) has created this Compaints Policy in order to prevent disagreements and misunderstandings our Users ( also referred as “you”, or “user”).
1.1. We are committed to providing a high standard of service. If you are dissatisfied with the service you have received and wish to raise a complaint then please send your complaint to the Complaint team at: [email protected].
1.2. Please provide the following details in order for us to be able to process your complaint in time:
1.3. Once we have received your complaint we will acknowledge this via email. We will then investigate all the details of your complaint, and issue our response within a couple of days, but this can take up to 15 business days.