COMPLAINTS

We take customer satisfaction seriously. If you are dissatisfied with our services, you have the right to file a complaint free of charge.


How to file a complaint

You can submit a complaint electronically via the form below or by emailing us at [email protected]. You may file a complaint in English or any other language that our application supports.


What happens next?

  • We will acknowledge receipt of your complaint promptly.
  • Our compliance team will investigate the facts objectively.
  • We aim to provide a final decision within 2 months. If we need more time, we will inform you of the reasons and the expected date.
Submit a complaint
SUBMIT A COMPLAINT
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SUBMIT A COMPLAINT
Max: 3 · File size limit: 20MB
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COMPLAINT SUBMITTED

Thank you. Your complaint is now under review. A confirmation email has been sent to you. We will respond as soon as possible

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